O2 seewhatwecando to protect our children

Protecting children from unwanted subscription texts

Customers sometimes forget to read the small print when they reply to a text offer - and they find that they've signed up to an unwanted premium rate subscription. We sometimes hear from parents whose children have signed up to a new ringtone service, for instance, and the parents have been unwittingly paying out the money for this each month.

Luckily, services like these are very easy to cancel. To stop unwanted subscription texts, simply text STOP back to the sender of the message.

What is a premium rate text?

This is a text that costs more money than usual. A text vote for a TV show example of a premium rate text We think it's a good idea for parents to make sure their child is aware of the costs involved before they start sending these sorts of text messages.

Premium rate texts often use a short code, which is a telltale sign of a number being more expensive than a regular number. Some premium rate adult services, for instance, start with 69, 79 or 89, while other types of premium rate texts start with 60, 61, 62 or 64.

What to do

If you find you're having problems with premium rate texts, you should contact uscustomer service who will advise you further.

As a last resort, you can also turn to PhonepayPlus. PhonepayPlus specialise in premium rate messages and help us to barregulate companies that send nuisance texts. They will be able to take on any more complex issues and investigate them further.

Safety in numbers

We've made a handy little card with all the vital numbers for our child protection services on it - so you'll be able to remember 'safety in numbers' wherever you go. We're giving the cards out in store to parents, teachers and anyone else who looks after children, but you can download a digital version here